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Back from Chicago.
We did a very interesting usability test. Unfortunately, I can’t write about it since it’s for an unreleased product. What I can say is that it tested a software design that attempts to solve a very complex problem. There was definitely friction between the users’ understanding of the problem and our solution, so we’ll have to do better. It was the first time I tried a hybrid paper/software prototype test and it seemed to work quite well even though users bounced between paper and computer many times during the session.
What’s the most conceptually difficult design you’ve worked on and/or tested with users? How did it go?